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Reliable EXIN ITIL Test Answers - Exam ITIL Sample

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EXIN ITIL Foundation (V4) Sample Questions (Q166-Q171):

NEW QUESTION # 166
An incident is proving difficult to resolve. A technician informs their manager that more
resource is
needed to restore the service.
What has taken place?

A. A functional escalation
B. A service level escalation
C. A hierarchic escalation
D. An incident resolution

Answer: C

NEW QUESTION # 167
Which one of the following is the BEST definition ofthe term service management?

A. A group of interacting, interrelated, or independent components that form a unified whole, operating together fora common purpose
B. The management of functions within an organization to perform certain activities
C. Units of organizations with roles to perform certain activities
D. A set of specialized organizational capabilities for providing value to customers in the form of services

Answer: D

NEW QUESTION # 168
What is the purpose of the 'deployment management' practice?

A. To make new and changed services and features available for use
B. To move new or changed components to live environments
C. To protect the information needed by the organization to conduct its business
D. To plan and manage the full lifecycle of all IT assets.

Answer: B

NEW QUESTION # 169
What is an incident?

A. The planned removal of an item that might affect a service
B. A possible future event that could cause harm
C. A result enabled by one or more outputs
D. A service interruption resolved by the use of self-help tools

Answer: D

NEW QUESTION # 170
The design of IT services requires the effective and efficient use of what?

A. People, process,partners, performance
B. Performance, process, products, plans
C. People, products, plans, partners
D. People, process, products, partners

Answer: D

NEW QUESTION # 171
......

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