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Exam ADM-261 Vce - Valid ADM-261 Test Cram

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Salesforce ADM-261: Service Cloud Administration Exam is a professional certification exam that is designed for professionals who are responsible for implementing and managing Service Cloud solutions. ADM-261 exam tests the candidate's knowledge of Service Cloud features, best practices, and implementation techniques. ADM-261 Exam is a must-have for professionals who are looking to advance their careers in the field of Service Cloud administration.

Salesforce Service Cloud Administration Sample Questions (Q155-Q160):

NEW QUESTION # 155
What is thecapability of case feed?

A. Switch from case feed to standard detail pages using a console component
B. Enable call control using the CTI case feed publisher.
C. Add custom visual force pages to the case feed page layout.
D. Embed case feed functionality within a visual force page.

Answer: D

NEW QUESTION # 156
Which two solutions shouldUniversal Containers consider to increase Contact Center Agent productivity?
Choose 2 answers

A. Enable templates for written responses.
B. Increase the number of agents.
C. Improve the agent interface.
D. Employ surveys to confirm customer satisfaction.

Answer: A,D

NEW QUESTION # 157
Which task should be included in a business continuity plan for a contact center? Choose 3 answers.

A. Deliver training on case handling for contingentstaff.
B. Monitor service level agreements (SLAs) and notify customers.
C. Route cases to agents in an alternate center.
D. Disable the Interactive Voice Response (IVR) system.
E. Update the case status field values.

Answer: A,B,C

NEW QUESTION # 158
Customer Community toprovide customers with a self-service option for support. Which two capabilities can the Customer Community provide to Universal Containers' customers? Choose 2 answers

A. Allows customers the ability to collaborate
B. Allows customers to customize reports and dashboards
C. Allows customers to customize their user interface
D. Allows customers to search a knowledge base.

Answer: A,D

NEW QUESTION # 159
Auto Response rules work on which objects?

A. Leads and Cases
B. Accounts and Cases
C. Accounts and Opportunity
D. Leads and accounts

Answer: A

NEW QUESTION # 160
......

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