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GCX-GCD最新題庫資源，GCX-GCD考試證照綜述

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>> GCX-GCD最新題庫資源 <<

GCX-GCD考試證照綜述 & GCX-GCD證照指南

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Genesys GCX-GCD 考試大綱：

主題
簡介

主題 1

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

主題 2

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

主題 3

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

主題 4

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

主題 5

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

主題 6

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

最新的 Genesys Cloud CX GCX-GCD 免費考試真題 (Q76-Q81):

問題 #76
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

A. Status
B. Wrap-up Codes
C. Resolution Codes
D. Account Codes

答案：B

解題說明：
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.

問題 #77
The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.

A. Detail Records
B. Aggregate Metrics
C. Instantaneous Observation
D. Aggregate Records

答案：A

解題說明：
The Detail Records perspective in Genesys Cloud CX represents a ledger-type event stream that includes time- stamped records for every interaction event over a given time interval, offering granular insight into each step of the interaction.

問題 #78
The typing notifications can be sent to the chat window using a POST with the _______________.

A. Conversation ID + Member ID
B. Member ID
C. Conversation ID + Session ID
D. Conversation ID + Member ID +Session ID

答案：A

解題說明：
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.

問題 #79
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

A. Media types that can interrupt current interactions that an agent is handling.
B. The after call work time for each media type.
C. The maximum capacity that an agent may handle simultaneously for each supported media type.
D. Time that an agent may spend on each media type.

答案：A,C

解題說明：
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/

問題 #80
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Admin > Quality
B. Performance > Workspace > Dashboards
C. Admin > Contact Center
D. Performance > Overview (Evaluations]

答案：B

解題說明：
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/

問題 #81
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